Tuesday, September 22, 2009

Fast Food Neophyte

We went to KFC for chicken for dinner today, as we are wont to do every so often, and as we sat in the restaurant eating our chicken bits and mashed potatoes...a couple and their little girl came in.

Their food arrives, and within seconds, the mom is back up at the counter 'returning' her mashed potatoes and gravy and asking for "fresh ones" because they have been sitting in the warmer for a while. (they package up the cups of potatoes and gravy and keep them warm, this has always been true). She is given a new order of mashed potatoes and gravy. Fair enough. Perhaps they were cold or the gravy was lumpy, I don't know.

But then, moment after she bustled back to her seat and rejoined her family, she is once again up to accost one of the clerks because her sandwich isn't "right". When poor employee made the mistake of asking what was wrong with it, she dragged him up to the counter to complain that her little snack sandwhich had 'the wrong bread' and didn't look like the picture on the menu. She actually pointed and demanded that this poor person acknowledge that the bread she had was different than the bread on the picture.


Really, lady? You're browbeating a minimum wage employee because your sandwich DOESN'T LOOK LIKE the picture on the giant menu?

Have you never eaten at a fast food restaurant before? The food NEVER looks like the picture on the menu. That food is carefully arranged and painstakingly photographed to be the best looking food ever. The food actually made at whatever restaurant you have decided to frequent, is usually hot, usually fresh, but it's not photo-ready.

Oh, but she continued her tirade, demanding to know the phone number of the "higher up" manager (as opposed to the teenage manager on duty) to complain about how this was totally unacceptable. It didn't LOOK like that picture, not at all, totally different bread and they spent twenty whole dollars on dinner and they could have, you know, gone somewhere else and gotten fresh, carefully prepared food. Yes, she actually said that.

It was all the Adorable Husband and I could do, to not laugh out loud at them. We just rolled our eyes and snarked quietly as they continued dinner, with at least one more visit to the counter to complain about something else.

For pete's sake, you went to KFC. What did you expect? Haute cuisine and lovingly prepared entrees? Get a grip!

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