Wednesday, February 14, 2007

Introducing the Book

If you have ever answered the phone or emails for a helpdesk, you know that some of the problems can be trivial and mind-bendingly weird. And you know how hard it is to be calm, helpful, solicitous, and nice when faced with a user who Just. Doesn't. Get. It.

Ever wonder what it was like before technology? Check out the Norwegian Old Helpdesk.

It's in Norwegian, but don't worry -- you'll get it.

Especially if you've ever had to make a call just like this poor helpdesk technician.

[I found a version with english subtitles, if you'd rather know exactly what they say. We had more fun imagining our own dialog, but....]

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